Check an existing payment
Open Billing → Wallet and select the top-up in Top-up history. The detail page shows the payment status and reference.
| Payment status | Meaning and next step |
|---|---|
| Ready for checkout | The top-up exists. Choose Pay with Mollie to begin checkout. |
| Awaiting payment | Payment is open. Use the existing top-up to continue checkout if you have not submitted payment. |
| Payment processing | Payment is being processed. Wait for confirmation. |
| Awaiting confirmation | Payment has been authorized but is not confirmed as paid. Wait for confirmation. |
| Paid | The wallet amount has been credited. Check usage and reservations if the available balance is lower. |
| Payment failed, canceled, or expired | Payment did not complete. You can create a new top-up. |
Granted credit is credit added by Undertitle without a payment. See credit expiry and granted credit.
Waiting after checkout
The return page updates automatically while confirmation is pending. Returning from checkout does not itself confirm a payment.
If you already submitted payment, do not pay again. Bank transfers can take several business days. You can leave the page and check the existing top-up later.
Payment unavailable or unexpectedly delayed
If checkout reports that payment is temporarily unavailable, return to the same top-up and try again. If you already submitted payment or are unsure whether it went through, check its status before another attempt.
For an unexpected delay or conflicting payment information, contact Undertitle with your workspace name, top-up reference, payment method, and displayed status. Never send card details or passwords.